How can we help you?
Need assistance with thermal printer configuration, barcode scanning, or subscription billing?
Setup Guides
Learn how to calibrate 2.5" × 3" ESC/POS & CUPS thermal label printers.
Email Helpdesk
Direct response within 2 business hours for Standard & Pro subscribers.
support@bottledeck.app
VIP Account Rep
Dedicated onboarding specialist for multi-venue enterprise operators.
Frequently Asked Questions
What thermal printer sizes are supported?
BottleDeck strictly formats labels to 2.5" width by 3.0" height (63.5mm × 76.2mm). Compatible with Munbyn, Zebra, Rollo, Brother, and standard ESC/POS printers.
How do staff members log in?
Pro accounts can create up to 3 staff sub-users. Staff sign in using their unique venue code prefix (e.g., SUB1002_john) without needing their own email or phone confirmation.